Shipping policy

Shipping Policy

Thank you for shopping with Texas Company. We carefully pack every order to help protect your hat during shipping.

Order Processing

Most orders are processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.

During peak seasons, sales events, or high-volume periods, processing may take up to 5 business days.

Estimated Delivery Time

United States:
Processing time: 1–3 business days
Estimated shipping time after shipment: 7–9 business days

Canada:
Processing time: 1–3 business days
Estimated shipping time after shipment: 6–10 business days

United Kingdom, Germany, France:
Processing time: 1–3 business days
Estimated shipping time after shipment: 6–12 business days

Australia and New Zealand:
Processing time: 1–3 business days
Estimated shipping time after shipment: 8–11 business days

Other supported international destinations:
Estimated shipping time after shipment: 10–15 business days

Shipping Cost

Standard shipping is $8.99.
Free shipping is available on orders over $90.

Tracking

Once your order ships, you will receive a tracking number by email. Tracking information may take 24–48 hours to update after the carrier receives the package.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or arrives damaged, please contact us with your order number and photos if applicable. We will help review the issue and work toward a reasonable solution.

Contact

For shipping questions, contact us at:
support@texas-company.com